Refund Policy
Effective September 22, 2026
Reports are digital and delivered right after payment, so sales are generally final. But if something goes wrong on our end, we'll make it right.
When you'll get a full refund
- You paid but your report didn't generate or wasn't delivered, and we can't fix it.
- You were charged more than once for the same report.
- Your report was for the wrong motorcycle because of an error on our end, and you'd rather have a refund than a corrected report.
When we'll fix the report instead
If your report has an obvious error, such as the wrong engine platform or a recall that doesn't apply to your bike, tell us. We'll send a corrected report, or refund you if we can't.
When refunds aren't available
- You entered the wrong year, model or VIN. Contact us anyway and we'll try to help.
- You decided not to buy the motorcycle, or bought a different one.
- The report was delivered as described and you've changed your mind.
How to request a refund
Email support@coldstartreport.com within 14 days of your purchase. Include the email address you used at checkout, the bike you ordered for, and what went wrong. We'll reply within 2 business days.
Approved refunds go back to your original payment method through Stripe. Most banks show the refund within 5 to 10 business days.
Chargebacks
Please contact us before disputing a charge with your bank. Almost every problem can be sorted out faster by email.